Nivora Support Center

Get help with your account, the app, or your society membership. We're here to assist you.

Contact Us

Email Support support@nivora.app We respond within 1–2 business days.
Support Hours Mon – Sat, 9 AM – 6 PM IST Closed on national public holidays.
App Version Issues bugs@nivora.app Report crashes, login failures, or bugs.
Society Admin Queries admin@nivora.app For society onboarding and admin access.

Account Management

Send Us a Message

Message Sent!

Thanks for reaching out. Our support team will get back to you within 1–2 business days.

Frequently Asked Questions

How do I log in to the Nivora app?

Nivora uses OTP-based login. Open the app, enter your registered 10-digit mobile number, and verify the one-time password sent via SMS. No password is required.

I didn't receive my OTP. What should I do?

Check that your mobile number is correct and has network coverage. Wait 60 seconds and tap "Resend OTP". If the issue persists, email us at support@nivora.app.

My membership request is still pending. Who approves it?

Your society's admin or secretary reviews and approves new membership requests. Please contact your society management directly if approval is delayed beyond 48 hours.

How do I update my profile or flat details?

Go to the Profile section in the app and tap "Edit Profile". You can update your name, email, and avatar. For flat or wing changes, contact your society admin.

How do I raise a maintenance complaint?

Open the app, navigate to Helpdesk, and tap "File Support Ticket". Fill in the issue title, category, priority, and description. Your society committee will be notified immediately.

Is my personal data safe?

Yes. Nivora uses encrypted storage and secure JWT-based authentication. Your contact details are only visible to approved administrators of your registered society and are never sold to third parties.